By providing real-time feedback and access to assessment sheets, feedback logs, and performance tracking mechanisms, auMina Qsense helps agents improve their customer service skills continuously. Specifically, auMina Qsense improves on-the-job coaching and training at scale to drive superior customer experiences through actionable insights.
QSENSE DFIND MANUAL MANUAL
AI-driven conversational analytics enables auMina Qsense to drive smarter call sampling for accurate quality audits, reducing time for analysis through manual interventions, allowing companies who require a more sophisticated solution to enhance customer interactions and make customer service a source of competitive advantage. The new auMina Qsense solution expands Uniphore’s conversational analytics portfolio to meet the ever-evolving needs and expectations of customers. auMina Qsense can support contact centers across industries, especially those in the banking, financial services, insurance, healthcare, and travel sectors. Palo Alto, March 05, 2019: Uniphore, the global Conversational AI technology company, today announced the launch of auMina Qsense, a smart quality management tool for business analysts, quality analysts, and contact center agents that helps transform their current performance management processes. New solution enables those in customer-facing roles to derive actionable insights via innovative conversational AI-based analytics features.
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